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When selecting a Hosted Exchange provider the feature set offered is certainly an important selection criterion. But if your users can't access those features due to server downtime, all of those features suddenly become worthless.
So, how do you know whom to trust with your mission-critical email and collaboration infrastructure?
Tier IV Datacenter
The Uptime Institute ( www.uptimeinstitute.org) created a four-tier system of classifying data centers by the quality of their infrastructure. This system has become the industry standard for site infrastructure functionality. In summary:
- Tier 1: composed of a single path for power and cooling distribution, without redundant components, providing 99.671% availability.
- Tier II: composed of a single path for power and cooling distribution, with redundant components, providing 99.741% availability
- Tier III: composed of multiple active power and cooling distribution paths, but only one path active, has redundant components, and is concurrently maintainable, providing 99.982% availability
- Tier IV: composed of multiple active power and cooling distribution paths, has redundant components, and is fault tolerant, providing 99.995% availability.
Many Hosted Exchange providers operating out of small or outdated facilities deceptively confuse the issue by boasting of their location in Tier I facilities while, in fact, it is the Tier IV data centers that bring the most to the table with everything needed to remain in uninterrupted operation, no matter what may occur.
Mailprotector's Hosted Exchange 2007 infrastructure is located in the same Tier IV data center that hosts our enterprise-class Email security infrastructure and has provided us with 99.995%+ availability for the past five years. This facility is fully redundant in terms of connectivity and power, and employs state-of-the-art security, cooling and fire-prevention systems.
Because we place the highest priority on security, Mailprotector engineers are paid to be paranoid, so you can maintain your peace of mind!
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